jaya999 Privacy Policy

1 Introduction and Scope of Application

This Privacy Policy applies to every user who is registered on the jaya999 platform or intends to register in the future. This document explains what types of information jaya999 collects, under what circumstances it may be shared with third parties, and what technical and organisational measures are taken to protect your information.

By using this site you agree to the terms of this Privacy Policy. We recommend reading our Terms and Conditions before creating an account, as both documents complement each other.

This policy may be updated from time to time. If changes are made, users will be notified through the site and the date of the update will be noted at the bottom of this page.

2 Information We Collect

jaya999 only collects information that is necessary for account management, service delivery, and security. Information is collected from two main sources.

2.1 Information You Provide

What you provide yourself during registration and account use:

• Full name and date of birth
• Mobile number and email address
• Payment method details — such as bKash, Nagad, Rocket, or Upay number
• Documents submitted for identity verification (if applicable)
• Records of communication with the support team

2.2 Automatically Collected Information

Some technical information is recorded automatically while you use the site:

• IP address and device identifier
• Browser type and operating system
• Time spent on the site, pages visited, and click patterns
• Login time, location data (country level only), and session information
• Transaction history and gaming activity records

3 Purpose of Using Information

Collected information is used for the following specific purposes:

• For account registration, verification, and management
• For processing deposits and withdrawals
• For preventing fraud, suspicious activity, and misuse
• For improving the quality of 24/7 live chat and email support
• For complying with applicable laws and regulations
• For analysing and improving the platform's technical performance
• For providing a personalised experience, such as relevant bonus or game suggestions

jaya999 never sells your information to advertisers or unrelated third parties.

4 Information Sharing and Third Parties

Under normal circumstances jaya999 does not disclose users' personal information to any third party. However, information may be shared in a limited way in the specific situations below:

4.1 Service Provider Partners

Necessary information is shared with trusted technology partners for payment processing (such as bKash, Nagad, Rocket, Upay) and security verification. These partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.

4.2 Legal Obligations

If a valid directive is received from a competent court or law enforcement authority, jaya999 is required to provide the necessary information in accordance with applicable law. In such cases, every effort will be made to notify the user where possible.

4.3 Business Restructuring

In the event of a company merger or acquisition, user information may be transferred to the new operating entity; however, the terms of this Privacy Policy will continue to apply.

5 Technology for Data Security

jaya999 follows industry-standard technical methods to protect user information:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored using strong hashing algorithms — never in plain text
• OTP verification is used to control account access
• Server and database infrastructure is subject to regular security testing
• Suspicious login attempts are detected automatically

However, transmitting information over the internet is not entirely risk-free. While jaya999 takes every precaution, liability for any cybersecurity incident is limited, as detailed in our Terms and Conditions.

6 Cookies and Tracking Technology

jaya999 uses cookies and similar technologies to operate the website effectively. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and carry out security verification. Disabling these will prevent the site from working properly.
• Performance Cookies: Help with page loading speed and error detection. The information collected is completely anonymous.
• Functionality Cookies: Used to remember your language preference and session settings.
• Analytics Cookies: Used to analyse user behaviour and improve the site experience.

You can control or disable cookies from your browser settings. However, disabling essential cookies will affect some important functions of the site.

7 Data Retention Period

jaya999 retains your information only for as long as it is necessary or required by law. Retention periods vary depending on the type of information:

• Active account information: retained until a request to close the account is made
• Financial transaction records: kept for a period determined by applicable legal requirements
• Inactive accounts: if an account remains inactive for an extended period, the account and associated information may be securely deleted
• Fraud-related investigation data: retained separately until the investigation is complete

8 User Rights

jaya999 respects every user's rights regarding their information. You may make the following requests:

8.1 Right to Access Information

You may request a copy of the information jaya999 holds about you. This request can be made via live chat or email.

8.2 Right to Correction

If any information on your account is incorrect or incomplete, contact the support team to have it corrected.

8.3 Right to Deletion

In certain circumstances you may request that your account and associated information be deleted. However, some information may need to be retained for a set period due to financial transactions and legal obligations.

8.4 Right to File a Complaint

If you have a complaint about a breach of the Privacy Policy, first check our FAQ section, then contact the support team via live chat or email.

9 Underage Users and Responsible Use

All jaya999 services are exclusively for individuals aged 21 and above. No information is intentionally collected from minors (under 21). If we are informed that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

We encourage you to read our Responsible Gaming guidelines to maintain healthy gaming habits. Detailed advice on setting personal limits and taking breaks when needed is available there.

10 Third-Party Links and Sites

Third-party payment gateways or services used as part of jaya999's services have their own privacy policies. Payment providers such as bKash, Nagad, Rocket, and Upay manage information according to their own policies. jaya999 is not responsible for how these external services handle information and recommends reading the relevant payment provider's policy.

11 Policy Changes and Contact

jaya999 reserves the right to update this Privacy Policy due to improvements in services or changes in applicable law. For significant changes, users will be informed through their registered contact method or through the site. Continued use of the site will be taken as agreement to the updated policy.

11.1 Contact Details

For any questions or complaints regarding this Privacy Policy, contact our 24/7 live chat support. To reach us by email: [email protected] — you may write in Bengali or English.

Our support team assists in both Bengali and English and is available seven days a week, twenty-four hours a day.